We are hiring an experienced IT Support Executive Gurgaon for a permanent role based in Gurgaon (122001). This IT helpdesk role focuses on L1 support, ensuring smooth day-to-day IT operations and uninterrupted business functioning.
If you are looking for an IT Support Executive job in Gurgaon offering up to ₹10 LPA, this opportunity provides strong exposure to enterprise IT systems, incident management, and user support within a leading FMCG organization.
📍 Job Details – IT Support Executive Gurgaon
Role: IT Support Executive (L1 Support)
Location: Gurgaon – 122001
Company: LT Foods Limited (Daawat Basmati Rice)
Work Type: Permanent
Employment Type: Full-time
Industry: FMCG / Consumer Goods
Experience: 4–5 Years
Salary: Up to ₹10 LPA
Reporting To: Manager – IT
This IT Support Executive Gurgaon role is centered around first-level (L1) IT helpdesk support and incident resolution.
🛠 Required Skills – IT Support Executive Gurgaon
The ideal IT Support Executive in Gurgaon should have:
- Strong experience in IT helpdesk and L1 support
- Ability to troubleshoot hardware, software, and network issues
- Experience with IT ticketing tools and incident tracking
- Knowledge of user support and access management
- Understanding of IT systems, maintenance, and security basics
- Good communication and stakeholder management skills
Preferred:
- Experience in FMCG, manufacturing, or CPG environments
- Exposure to IT asset management and procurement processes
- Understanding of SLA-driven support environments
🔄 Key Responsibilities – IT Support Executive Gurgaon
As an IT Support Executive, you will:
- Provide first-level (L1) IT support for hardware, software, and network issues
- Respond to user queries via phone, email, or in person
- Log and track incidents using IT ticketing systems
- Diagnose and troubleshoot issues; escalate complex problems when needed
- Perform routine system maintenance, updates, and antivirus scans
- Install, configure, and maintain IT equipment
- Monitor IT systems to ensure performance and security
- Maintain IT asset inventory and documentation
- Assist in procurement, deployment, and warranty tracking of IT assets.
📊 Key Performance Indicators (KPIs)
- First-call resolution rate
- SLA adherence (response & resolution time)
- Ticket closure efficiency
- User satisfaction score
- IT system uptime and availability
🎯 Why Apply for This IT Support Executive Gurgaon Role?
- Salary up to ₹10 LPA
- Opportunity to work with a reputed FMCG organization
- Exposure to enterprise IT helpdesk operations
- Stable, long-term permanent role
- Career growth in IT support and infrastructure domain
👨💼 Ideal Candidate Profile
We are looking for an IT Support Executive Gurgaon (4–5 years experience) with strong troubleshooting skills and hands-on experience in IT helpdesk/L1 support roles. Candidates from high-volume support environments will be highly preferred.
📩 Apply Now
If you are an experienced IT Support Executive Gurgaon seeking growth in IT helpdesk and L1 support, apply now to explore this opportunity.